HeySwap

Refund Policy

We stand behind our service with a simple and fair refund policy. Your satisfaction is our priority.

7-Day Guarantee

Full refund available within 7 days of your initial purchase.

Simple Process

A straightforward process with minimal requirements.

Full Refund

100% of your subscription fee returned if you qualify.

Our Commitment To You

At HeySwap, we're confident you'll love our premium features. However, if for any reason you're not completely satisfied with your subscription, we offer a straightforward 7-day refund policy. This policy ensures you can try our premium features and experience the full potential of our AI image generation platform with confidence, knowing you have a week to request a full refund, provided your usage is within the specified limits.

Eligible for Refund

  • Your first-time subscription to any paid plan (monthly or annual).
  • The refund request is made within 7 days of the original purchase date.
  • Your account has used less than 100 image credits during this 7-day period.

Not Eligible for Refund

  • Subscription renewals (monthly or annual).
  • Upgrades or downgrades to different plans.
  • Accounts that have used 100 or more credits.
  • Refunds requested after the 7-day period has expired.
  • Promotional or discounted subscriptions (case-by-case basis).

How to Request a Refund

1

Contact Support

Send an email to our support team with your refund request and the reason for your dissatisfaction.

2

Verification

We'll verify your purchase date and credit usage to ensure eligibility within 2 business days.

3

Processing

Once approved, we'll process your refund within 3-5 business days to your original payment method.

Important Information

  • 7-Day Window: Refund requests must be submitted within 7 days of your initial purchase. After this period, refunds will not be available.
  • Processing Time: Refunds are typically processed within 3-5 business days after approval. The time it takes for the refund to appear in your account depends on your payment provider.
  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to different payment methods.
  • Usage Limitations: To be eligible, you must have used fewer than 100 credits. This policy is in place to prevent abuse of our services.

Need Help with a Refund?

Our support team is here to help you with any refund requests or questions about our policy. We aim to respond to all refund requests within 2 business days.

Request Refund - [email protected]