How can we help?

Can I use AI image generations commercially?

Yes! Creations generated with our platform are fully yours for use personally or commercially. You hold the copyright to any images you generate.

Is there a limit to the length of the text prompt I can provide?

Usage

While there's a generous character limit, we find that the most effective prompts are clear and concise. For best results, focus on describing the key elements of your desired image. Our AI is optimized for descriptive but not overly long prompts.

How do credits work and can I cancel my subscription?

Pricing

Each image generation or editing task consumes a certain number of credits. The exact amount depends on the complexity and features used. You can see your remaining credits in your account dashboard. You can cancel your subscription at any time from your billing settings. You will retain access to your plan's features until the end of the current billing cycle.

What file formats are supported and where do I find my API key?

Technical

We support JPG, PNG, and WEBP for input images. Your API key can be found in the "API" section of your account dashboard after you've signed up for a plan that includes API access.

How does Scene Fusion differ from standard background removal?

Features

Standard background removal isolates your subject and places it on a transparent or solid-colored background. Scene Fusion goes a step further by intelligently integrating your subject into a brand new, AI-generated environment, complete with realistic lighting, shadows, and perspective.

How diverse is the model library for Model Swap?

Features

Our model library is constantly expanding and includes a wide range of ethnicities, ages, and body types to promote diversity and inclusivity in your product shots. We are committed to providing a representative selection that helps your customers see themselves in your brand.

Are there rate limits on the REST API?

Technical

Yes, to ensure service stability for all users, our API has rate limits. The specific limits depend on your subscription plan. You can find detailed information about the rate limits for your plan in our API Documentation. If you require higher limits, please contact our sales team to discuss enterprise options.

Why do I need to refresh my JWT token?

Technical

Our JWT authentication tokens are short-lived (typically 1 hour) for security purposes. This minimizes the risk in case a token is ever compromised. Your application should be designed to request a new token using the refresh endpoint before the current one expires to ensure uninterrupted service. This is a standard security practice for modern APIs.

How can I contact support if I have an issue?

Support

If you can't find the answer here, our support team is ready to help! You can reach us via the "Contact Us" page on our website or by joining our official Discord server for community support.

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